At STOWEN, we’re committed to getting your order to you safely and as quickly as possible.
Order Processing
Orders are typically processed within 1–3 business days after payment is successfully received.
Orders placed on weekends or holidays will begin processing on the next business day.
Once your order has been shipped, you’ll receive a shipping confirmation email with tracking information when available.
Shipping Times
Estimated delivery times are:
United States: 7–15 business days
Canada: 10–20 business days
International: 10–25 business days
Please note that these are estimated delivery times, not guaranteed delivery dates.
Delivery times may vary depending on your location, shipping carrier, customs processing, weather, holidays, and other circumstances outside our control.
Shipping Costs
Shipping costs are calculated and displayed at checkout based on your shipping destination and the available shipping method.
From time to time, STOWEN may offer free shipping promotions or discounted shipping. Any applicable promotion will be clearly stated at checkout.
Tracking Your Order
Once your order has shipped, you will receive tracking information by email.
Please allow 24–72 hours for tracking information to update after your shipping confirmation has been sent.
If your tracking number does not show movement immediately, this does not necessarily mean your package is lost.
Delayed Orders
While we work with our shipping partners to deliver your order as quickly as possible, STOWEN is not responsible for delays caused by:
- Shipping carriers
- Customs or border processing
- Severe weather
- Holidays or peak shopping periods
- Incorrect or incomplete shipping information
- Natural disasters
- Government restrictions
- Other circumstances outside our reasonable control
If your order appears to be significantly delayed, please contact us and we'll do our best to assist you.
Incorrect Shipping Address
Please make sure your shipping address is correct before completing your purchase.
If you provide an incorrect or incomplete address and the package is returned to us, additional shipping charges may apply if you request that the order be reshipped.
If your order has not yet shipped, contact us as soon as possible at support@shopstowen.com and we'll do our best to update the address.
Once an order has shipped, we may not be able to change the delivery address.
Lost or Stolen Packages
STOWEN is not responsible for packages that are confirmed by the carrier as delivered to the address provided at checkout.
If your tracking information shows that your package was delivered but you cannot locate it, we recommend:
- Checking around your property and with household members or neighbors.
- Contacting the shipping carrier.
- Contacting your local post office or delivery service.
If you believe your package was lost in transit, please contact us and we'll help you investigate the shipment.
Customs, Duties & Taxes
For international orders, your order may be subject to customs duties, import taxes, or other fees imposed by your country.
Any customs duties, taxes, or additional fees are the responsibility of the customer unless otherwise stated at checkout.
STOWEN does not control these charges and cannot guarantee whether or how much you may be charged.
Damaged Packages
If your order arrives damaged, please contact us within 7 days of delivery at support@shopstowen.com.
Please include:
- Your order number
- Photos of the package
- Photos of the damaged product
- A brief description of the issue
We'll review the situation and work with you on an appropriate solution.
Contact Us
If you have questions about your order or shipping, please contact us:
support@shopstowen.com