Refund Policy

At STOWEN, we want you to be happy with your purchase. If you're not completely satisfied with your order, we're here to help.

30-Day Returns

You have 30 days from the date you receive your order to request a return.

To be eligible for a return, the item must:

Be unused and in its original condition
Be free from damage, stains, odors, or signs of use
Include the original packaging, when applicable
Be accompanied by your order number or proof of purchase

Items that do not meet these conditions may not be eligible for a refund.

How to Request a Return

To start a return, please contact us at [YOUR SUPPORT EMAIL] with:

Your full name
Order number
Reason for the return
Photos of the product, if applicable

Please do not send your item back before contacting us. We will provide the return instructions if your return is approved.

Damaged, Defective, or Incorrect Items

Please inspect your order when it arrives.

If you receive an item that is:

Damaged during shipping
Defective
Incorrect or different from what you ordered

If approved, we will work with you to provide a replacement or refund at no additional cost.

Change of Mind / Unwanted Items

If you simply change your mind or no longer want the product, you may request a return within 30 days, provided the item is unused and meets our return requirements.

Return shipping costs for change-of-mind returns are the responsibility of the customer.

Original shipping charges, if any, are non-refundable.

Refunds

Once your returned item has been received and inspected, we will notify you whether your refund has been approved.

If approved, your refund will be issued to your original payment method.

Please allow your payment provider or bank additional processing time for the refund to appear in your account.

Late or Missing Refunds

If you haven't received your refund after the expected processing period:

Check your bank or credit card account.
Contact your payment provider.
If you still haven't received your refund, contact us at [YOUR SUPPORT EMAIL].

We're happy to help investigate.

Exchanges

We currently do not offer direct exchanges. If you need a different item, we recommend returning the original item for a refund and placing a new order.